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ProtonVPN Technical Support


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ProtonVPN Technical Support

Where: Skopje, Macedonia

When: Open immediately

Compensation: Highly competitive, based upon experience and performance.

Apply: Email resume and why you are a good fit using the Apply option with "Technical VPN Support" in the subject.

About you:

  • Very good English written communication skills,
  • Positive attitude,
  • Intelligence, adaptability, and flexibility,
  • Candidates need to have good troubleshooting skills,
  • Attention to details is very important,
  • Candidates need to be tech-savvy,
  • Familiarity with the VPN (Virtual Private Network) sphere is a plus,
  • Information Technology degree is a plus,
  • Experience as customer support is a plus,

What will you do:

  • Interact directly with ProtonMail and ProtonVPN customers to answer questions regarding our services,
  • Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for,
  • Extensive troubleshooting in order to detect the cause of the issue,
  • Collaborate closely with our developers to improve ProtonVPN based on customer feedback.

Why work at ProtonLabs?

We at Proton Technologies have multiple projects within Proton frames. The progress is unlimited, therefore you'll have the opportunity to progress vertically along with the project that you are working on, but also horizontally, between the Proton projects.

At ProtonLabs, you will find: The opportunity to have a big impact in an international company, Wide-open doors for promotion. Your success within the company depends on your dedication and work-quality, Your work will have a direct and visible impact on the development of the company, Your work will directly impact millions of people worldwide, Informal culture with emphasis on self-management.

A friendly and casual office environment - the average age of the company is under 30. A dedicated office budget that can be used for gym memberships, buying snacks for the office, public parking or professional development. Do something meaningful.

We are challenging giants such as Google, Yahoo, and Microsoft and transforming the way private data is treated online. Our products are used on a daily basis to protect the lives of journalists, dissidents, and activists around the world.

We are a company with a social impact, and as a result, all of our projects tend to rapidly progress.

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