Vrabotuvanje.com - Customer Service Agent (Italian language) - Скопје - Lycamobile
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Customer Service Agent (Italian language)

Скопје

Рок за пријавување:

  • Lycamobile

 
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 14 million customers across 24 countries. Founded in 2006 Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds.
 
 
Expanding our business operations in Macedonia, we are looking for the following position:
 
Customer Service Agent
(Italian language)
 
 
 
Key role responsibilities:
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information.
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Attempt to persuade customer to reconsider cancellation
  • Support all departments with any other business specific tasks
  • Inform customer of deals and promotions
 
 
Required professional skills:
  • Must be fluent and have good communication skills in Italian language
  • Maintain reports within MS Excel and Word
  • Strong communication skills required, face to face and over the telephone
  • Ability to deal with pressurised situations calmly and efficiently
  • Possess empowerment to make decisions to resolve any customer situation effectively
  • Previous industry knowledge or work experience in the contact centre industry would be preferable but not mandatory
  • Flexibility with shift patterns is required to ensure support across operational hours
  • Immediate start date
 
 
If you are interested in a new exciting opportunity, we are looking forward for your applications, including your CV in English, naming the position you are applying for, using the Apply option ("брза апликација").

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