Vrabotuvanje.com - Technical Care Agents - Чешка - ManpowerGroup
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Чешка, Република Чешка

Рок за пријавување:

  • ManpowerGroup
Manpower Czech Republic in cooperation with Vrabotuvanje.kom, on behalf of their client AT&T, Telecommunications company situated in Brno, Czech Republic, is looking to fill a position for:
 
 
Technical Care Agents
 
 
Key Responsibilities:
  • Answer in-coming support related phone calls (as the first line of contact for the company)
  • Provide support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools.
  • Maintain positive customer satisfaction and relationship management
  • Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes       
                  
Job Requirements:
  • High School Diploma or University Degree 
  • Usual PC literacy – intermediate user
  • Fluent in verbal and written English (at least B2)
 
Abilities and skills:
  • Client oriented
  • Communicative
  • Patient
  • Problem solving skills
  • Self-motivated individual with excellent communication skills 
  • Organizational and Team management skills 
 
What we offer:
  • Monthly net salary 771-957 euro (depends on technical skill level, relevant working experience and language skills)
  • Generous uplifts for shift work
  • Annual bonus
  • Contribution to pension insurance
  • Private health care
  • Life risk insurance
  • Trainings
  • Discounts
  • 5-week vacation
  • Meal Vouchers
  • AT&T Team spirit events
  • Working hours: Monday – Friday, form 12 pm till 8 am in 3 shifts
  • Dedicated AT&T ‘in-house’ visa support expertise 
  • Relocation package of 650 euro (paid with first salary)

 

If you have the necessary skills and experience, please send your CV and motivational letter in English using the Apply option​ and indicate the reference position in the subject field, otherwise your application will not be considered. 
Closing date for applications: January 27th 2018

 

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