Vrabotuvanje.com - Customer Service Specialist - Прилеп - Gentherm
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Customer Service Specialist

Прилеп

Рок за пријавување:

  • Gentherm


Customer Service Specialist

Department: Logistics
Reports to: Logistics Manager
Duties (for managment additionaly: subordinate departments with concrete functions of employees):

Professional task, business development, for example:

  • Continuous supply of orders from the Customers and their satisfaction according to the purposes of the company in cooperation with the main company. 
  • Exact providing of requests / questions / needs of customers.
  • Daily processing and maintenance of customer orders.
  • Preparation of the lists of regular, special/unscheduled shippings to Customers in electronic and printed forms according to standardized procedure and instructions of the company at constant informing of direct supervisor. 
  • Constant communication  with industrial logistics department and shipping department of the company.
  • Quality Maintenance and control of maintenance of Customers needs (on quantitative and temporal characteristics). Providing fast, exact and effective response to any logistics complaints / customer reclamations. 
  • Timely preparation of valuation in logistics according to standard procedures of company.
  • Monitoring of timely shipping of finished goods to the customers.
  • Providing continuous monitoring of the quantity of finished products.
  • Check of terms of delivery the shipment. 
  • Identification and analysis of factors that lead to additional costs or inefficient actions / activities / costs. The implementation of corrective actions to avoid these factors and monitoring of the results.
  • Active participation in internal and external audits. 
  • Control of improvement of planning, programming and accounting records.
  • Development and storage of instructions and procedures of sales.
  • Providing briefing for involved workers.
  • Knowledge of professional safety and fire safety rules
  • Participation in error analysis, developing of methods of their elimination
  • Cooperation in preparing and passing audit
  • Preparation and implementation of training plans on subordinated area, planning of production 
  • Implementation of training plans, training conditions, evaluation of probation period; training of new employee
  • Reports on the implementation of the tasks, uninterrupted control over the activities of subordinates
  • Compliance with environmental management system documentation

Education: University degree
Experience: At least one year of professional working experiance
Languages: English is a must, German will be an asset

If you are interested to join our team, please send your CV in English language using the Fast Apply option

Only short-listed candidates will be contacted.

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