Работодавачот може да го стопира огласот и пред истекот на рокот за пријавување во случај да добие задоволувачки број на апликации или ако го пронајде соодветниот кандидат од веќе пристигнатите апликации.
Customer Service Specialist
Reports to: Logistics Manager
Duties (for managment additionaly: subordinate departments with concrete functions of employees):
Professional task, business development, for example:
Continuous supply of orders from the Customers and their satisfaction according to the purposes of the company in cooperation with the main company.
Exact providing of requests / questions / needs of customers.
Daily processing and maintenance of customer orders.
Preparation of the lists of regular, special/unscheduled shippings to Customers in electronic and printed forms according to standardized procedure and instructions of the company at constant informing of direct supervisor.
Constant communication with industrial logistics department and shipping department of the company.
Quality Maintenance and control of maintenance of Customers needs (on quantitative and temporal characteristics). Providing fast, exact and effective response to any logistics complaints / customer reclamations.
Timely preparation of valuation in logistics according to standard procedures of company.
Monitoring of timely shipping of finished goods to the customers.
Providing continuous monitoring of the quantity of finished products.
Check of terms of delivery the shipment.
Identification and analysis of factors that lead to additional costs or inefficient actions / activities / costs. The implementation of corrective actions to avoid these factors and monitoring of the results.
Active participation in internal and external audits.
Control of improvement of planning, programming and accounting records.
Development and storage of instructions and procedures of sales.
Providing briefing for involved workers.
Knowledge of professional safety and fire safety rules
Participation in error analysis, developing of methods of their elimination
Cooperation in preparing and passing audit
Preparation and implementation of training plans on subordinated area, planning of production
Implementation of training plans, training conditions, evaluation of probation period; training of new employee
Reports on the implementation of the tasks, uninterrupted control over the activities of subordinates
Compliance with environmental management system documentation
Education: University degree Experience: At least one year of professional working experiance Languages: English is a must, German will be an asset
If you are interested to join our team, please send your CV in English language using the Fast Apply option
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