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Бул. Илинден бр. 109-локал 8, 1000 Скопје
Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.
Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world - in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base.
For our team in Albania, Kosovo, Romania and North Macedonia we are looking for a motivated and enthusiastic:
Application Support Engineer (m/f/d)
To join our international team at the earliest possible date.
We currently have a vacancy for self -driven, detailed oriented and passionate Application Support Engineer to become part of our team of specialists, who will be responsible for providing technical support regarding the live application software, vital for our clients.
Expertise for planning application system upgrades, installation of new releases, and migration to new systems as well as the ability for identifying obstacles and finding permanent solutions is expected.
Since our systems are live, you will work in agile environment collaborating with highly skilled people, so being able to work under pressure is crucial.
Main tasks and responsibilities:
Second level support and maintenance of Line of Business banking applications that are essential to running a customer business
Carry out maintenance of the applications throughout their life cycle, core banking system configuration, parameterization
Deploying the software releases as well as coordinating other related activities of the release management process, regardless of whether it is a project or a maintenance job
Follow guidelines to implement requests for change, avoiding service disruptions and adhering to service levels and information security requirements, apply change control procedures
Support the ongoing implementation projects
Technical testing of the new or changed software applications
Performing fulfilment of the service requests as well as coordinating incidents across several specialist teams in accordance with SLA
Troubleshooting a complex transactional application system based on MS SQL Investigate incidents to establish the root cause, and resolve or escalate
Contribute to business continuity, manage risks that could seriously impact IT services by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services
Maintain knowledge database and ensure the structured documentation of processes, solution procedures, checklists
Design, implement and maintain functional reports in Visual Studio, Reporting Services
Monitors production system notifications and act accordantly to investigate, diagnose and solve application-related problems
Consulting internal departments, end user support
University Degree or equivalent in Computer Science or Engineering
Minimum 1 year of relevant IT experience
Knowledge of Microsoft products and Microsoft SQL Server tools
Understanding of Core Banking Applications
Understanding of banking business processes
Good command of English, both spoken and written
Self-starter, well organized and motivated
Ability to work under pressure and establish priorities
Enjoying teamwork in (inter) national team with the aim of continuous development
Desire to learn and develop skills further
Responsible and reliable
A substantial degree of flexibility, allowing for an autonomous approach to performing duties
Challenging and varied work
Flat management structure
Long-term prospects with plenty of opportunities for development and growth
Excellent team-oriented and international working environment
If you think you fit the profile, we look forward to receiving your application in English, including CV, motivation letter, and salary expectation, via the following e-mail address: email@example.com
The deadline for receiving of applications is 30th April 2021. Please include the Job-ID in your application.
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