Vipper.com provides you with the ability to travel multimodal, all-in-one booking saving you time and hassle, handles all types of transportation: ground transportation - airport to airport, air tickets, ferry, bus and train, while offering world class service to passengers.
Vipper.com in Skopje, North Macedonia has immediate opening for Aviation Customer Support Agent. Experience related to the position is preferred.
- Assist passengers with reservations, ticketing, and adjustments to itinerary.
- Handle outbound and inbound calls for passengers and travel agents and provide callers with information regarding flights, rides, fares, destination and special offers.
- Handle complaints, provide appropriate solutions and alternatives within the time limits.
- Have competence to learn airline specific computer reservation/ ticketing software.
- Wiling to work shifts including weekends.
- Knowledge of Amadeus GDS system.
- IATA T1&R1 certificate
- Experience in airlines or travel agencies will be plus.
- Proven ability in Customer Service Excellence, must have relevant work experience.
- Excellent communication skills (written and verbal English, as international language of aviation) with additional languages desirable.
- Possess exceptional interpersonal skills.
- Commitment to continuous improvement.
- Self – motivated with ability to work independently and in a team environment.
- Able to adapt to performing work according to set procedures.
What’s in it for you:
Be a part of high tech software company active in the airline industry and be a part of a vibrant and highly motivated team.
The opportunity to learn and grow with office knowledge.
A great working atmosphere and regular company and team events, holiday celebrations, parties and many fun activities.
Awesome office space in Skopje within walking distance to shops, bars, restaurants and more.
How to apply?
Send us CV via Fast Apply button.m and other information that states how perfect you are for this job. We’d love to get your application as soon as possible since we tend to fill vacancies as soon as we find the right person