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VPN Customer Support Specialist

Скопје

Рок за пријавување:

  • ПРОТОНЛАБС ДООЕЛ
 

VPN Customer Support Specialist

Location: Skopje, Macedonia
Type: Full-time
Apply: go to https://careers.protonmail.com/o/customer-support-specialist and apply online.


Our company
ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Since its inception, the company has grown at a fast pace, and today has over 40 million users. Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an Internet platform for the protection of digital rights, and we are also developing additional products, such as Proton Calendar, Proton Drive, and much more.Proton users include leaders of the Hong Kong protest movement, New York Timesjournalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, San Francisco, and Taipei.


Your responsibilities:

  • Interact directly with ProtonMail and ProtonVPN customers to answer questions regarding our services,
  • Help resolve inquiries from customers and maintain the high levels of customer support and satisfaction we are known for,
  • Extensive troubleshooting in order to detect the cause of the issue,
  • Collaborate closely with our developers to improve ProtonVPN based on customer feedback


Job Requirements:

  • Very good English written communication skills
  • Candidates need to have good troubleshooting skills
  • Attention to details is very important
  • Willingness to learn new concepts
  • Candidates need to be tech-savvy
  • Positive attitude, Intelligence, adaptability, and flexibility


Bonus points for:

  • Familiarity with the VPN (Virtual Private Network) sphere is a plus
  • Information Technology degree is a plus
  • Experience as customer support is a plus


Why you should join Proton:

  • A friendly and casual office environment
  • A dedicated office budget that can be used for gym memberships, buying snacks for the office, public parking or professional development
  • We work on interesting, challenging problems. Each day you will face a new issue, and 
  • there is never a dull moment
  • Our rapid growth means there are many opportunities for advancement
  • Do something meaningful. ProtonMail protects dissidents, journalists, and activists. 


Our work saves lives:

  • Be part of something bigger. Millions of people and businesses around the world have  embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world

To learn more about ProtonMail, you can visit our website: https://protonmail.com

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