Vrabotuvanje.com - Remote E-Commerce Customer Support Representative - Скопје - ОНЕ КОНТАКТ
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Remote E-Commerce Customer Support Representative

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  • ОНЕ КОНТАКТ

Remote E-Commerce Customer Support Representative

We are looking for an experienced E-commerce Customer Support Representative whose English language skills are at a native level and is experienced in Phone/Email and Chat Support.

What We Need

  • We are seeking an Ecommerce Customer Support Representative with Advanced/Excellent English to work remotely
  • Key responsibilities will include:
  • Must have knowledge of Amazon or E-commerce, with an emphasis on customer service
  • With a background in handling Inbound/Outbound calls/emails/live chats
  • Excellent Communication Skills and Common Sense

What We’re Looking For

  • Time commitment
  • 40+ hours per week
  • Monday – Friday from 4:00 PM - 12:00 PM or 5 PM -1 AM
  • 100% focused on our business while working; no side jobs
  • Skills and Technical Knowledge
  • Advanced English Speaking and Writing skills
  • Ability to analyze reports and data from our various software programs
  • Very savvy with current computer technology
  • Can work independently while still meeting tight timelines
  • Strong problem solver who takes personal initiative to find creative solutions and identify new opportunities
  • “Big Picture” thinking – ability to see several moves ahead of the current position and anticipate issues before they become full-blown problems

Personality and Approach to Work

  • Incredibly organized and detailed
  • Outstanding communicator
  • VERY proactive thinker
  • Receptive to constructive criticism
  • Problem solver

Technology and Communication

  • Communication – Slack and Email
  • Document Management – Google Docs & Microsoft Office
  • File Management – Google Docs and Dropbox
  • LiveChat
  • Salesforce


Apply Now

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