Vrabotuvanje.com - Call Center Sales Agent - Скопје - Vrabotuvanje.com за клиентот
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Работодавач: Vrabotuvanje.com за клиентот

 

We are looking for

CALL CENTER SALES AGENT

job Overview

One of the leading companies in the field of online sales hiring a talented Call Center Sales Agent professional to join our team. If you're excited to be part of a winning team, our International Company is a great place to grow your career.

Responsibilities for Sales Agent

  • Establish relationships with new customers
  • Maintain and grow relationships with existing customers
  • Strive to improve customer satisfaction through excellent customer service
  • Identify and respond to client needs
  • Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in
  • Follow up on customer orders as necessary
  • Anticipate the needs of clients and address them accordingly
  • Meet with customers to determine their specific needs and wants, making suggestions as appropriate
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Qualifications

  • Excellent oral and written communication skills in English
  • Superior interpersonal skills
  • Ability to take initiative and work independently
  • Exceptional organizational skills
  • Good familiarity with word processing, spreadsheet and database applications
  • 1+ years of experience in sales
  • 1+ years of experience in the industry
  • Strong knowledge of industry standards
  • Confident and charismatic approach to people

Requirements and skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Work hours: 13:00h – 23:00h (CET) or 07:00h – 17:00h (EST)


If you're interested, please send your CV using the Fast Apply button.

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