We are looking for
CALL CENTER SALES AGENT
job Overview
One of the leading companies in the field of online sales hiring a talented Call Center Sales Agent professional to join our team. If you're excited to be part of a winning team, our International Company is a great place to grow your career.
Responsibilities for Sales Agent
- Establish relationships with new customers
- Maintain and grow relationships with existing customers
- Strive to improve customer satisfaction through excellent customer service
- Identify and respond to client needs
- Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in
- Follow up on customer orders as necessary
- Anticipate the needs of clients and address them accordingly
- Meet with customers to determine their specific needs and wants, making suggestions as appropriate
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Qualifications
- Excellent oral and written communication skills in English
- Superior interpersonal skills
- Ability to take initiative and work independently
- Exceptional organizational skills
- Good familiarity with word processing, spreadsheet and database applications
- 1+ years of experience in sales
- 1+ years of experience in the industry
- Strong knowledge of industry standards
- Confident and charismatic approach to people
Requirements and skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Work hours: 13:00h – 23:00h (CET) or 07:00h – 17:00h (EST)
If you're interested, please send your CV using the Fast Apply button.
