Franchise Operations Manager

Do you want to be part of the Diamond Team?

We are expanding our franchise network and seek an experienced Franchise Operations Manager to drive our growth.

This role requires a strategic thinker with strong leadership skills to drive store performance, enhance customer satisfaction, and ensure operational efficiency. The ideal candidate will have a deep understanding of retail operations, a passion for developing teams, and a proven track record of achieving sales and profitability goals

Responsibilities:

• Overseeing daily store operations and ensuring that customer service standards are consistently met
• Recruiting, training, and managing retail staff, including conducting performance appraisals and providing professional development opportunities
• Managing inventory levels and supply chain logistics to optimize stock availability and minimize losses
• Developing and implementing operational policies and procedures to improve efficiency and ensure store compliance with company standards and regulations
• Analysing sales figures, market trends, and financial reports to inform strategic planning and decision-making
• Setting and monitoring sales targets, as well as planning and executing strategies to achieve them
• Maintaining the store's budget, controlling expenses, and planning cost-effective operations without compromising quality
• Collaborating with marketing teams to execute promotional campaigns and events that drive footfall and increase customer engagement
• Ensuring the store's layout is optimized for a positive customer experience and efficient workflow
• Addressing customer complaints and issues promptly, ensuring a high level of customer satisfaction
• Coordinating with HR to ensure staff compliance with health and safety and other necessary regulations
• Staying abreast of new industry technologies, retail trends, and best practices to continuously improve store operations.
• Provide ongoing support to franchise
• Ensure compliance with company standards
• Assist with operational challenges
• Deliver training programs for new and existing franchisees
• Update franchisees on new products and best practices
• Monitor franchisee performance
• Conduct site visits to ensure operational excellence
• Implement quality control measures
• Build strong relationships with franchisees
• Serve as the main contact between the company and franchisees
• Assist in budgeting and financial management
• Analyse financial reports to identify improvement areas
• Managing his/her team
• Report directly to Mall Director

Qualifications:

• Bachelor’s degree in Business Administration, Management, or related field
• Minimum five years of experience in franchise management, as well as working experience in retail area
• Proven track record in managing and growing franchise operations
• Strong leadership and communication skills
• Ability to travel as needed
• Proficiency English language

Benefits:

• Competitive salary and performance bonuses
• Private health insurance
• Professional development opportunities
• Flexible working time
• Team Building Activities