KEMET, a YAGEO Company is a leading global company with an excellent reputation in the capacitor industry. Our mission is Empowering the Future with Innovative Component Solutions and our values are Customer Focused, Integrity and Trust, Agility and Speed, Collaboration and Team and Sustained Innovation.
We want to attract individuals with a global mindset who are innovative thinkers and who have a passion for performance excellence. We are looking for self-motivated, proactive individuals with a good sense of professional responsibility and work ethics for the position:
Customer and Sales Support in Electronic Industry (Management of Portfolio of EMEA accounts)
Position responsibilities and duties:
- Achieving and maintaining rapport with customers and work to give them the best possible service;
- Interaction and involvement with customers that might require the outside sales representative's attention or may result in additional sales;
- Daily analysis and interaction with the sales team and management in order to generate more revenue;
- Identify and assess customers’ needs to achieve satisfaction;
- Regular follow-up calls with Sales Team and Management;
- Manage high profile escalations;
- Analytics and analysis of sales, stocks and logistics of shipments;
- Work with forecast management of customer demands and consignment stock inventory for better providing of necessary needs to customers;
- Build sustainable relationships and trust with customer accounts through open and interactive communication;
- Provide accurate, valid and complete information by using the right methods/tools;
- Meet personal/customer service team sales targets and handling quotas;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents;
- Drive focus and market expertise;
- Develop relationships with selected clients and prospects in order to expand the company's brand awareness by accurate needs identification and solution positioning.
Required qualifications and skills:
- Excellent written and spoken English is mandatory;
- University degree; - Knowledge of other language is a plus;
- Strong interpersonal and communication skills to convey information to prospective and existing customers;
- Strong communication skills and active listening (handling escalation conference calls with Middle and Senior Management from customer’s side);
- Be able to work under pressure;
- Proficiency with Microsoft Office applications (e.g., Excel, Word);
- Previous sales or customer service experience is highly appreciated.
What we offer:
- Working in an international environment with highly appreciation of people and talent;
- Pleasant people focused working environment with highly motivated team in which you can demonstrate your abilities and dedication;
- An attractive and varied job with a high degree of personal responsibility;
- Continues training and learning opportunities;
- Organized transportation to and from work (Skopje, Kumanovo, Veles and Sv. Nikole);
- 1 full course meal per day;
- Referral bonus;
- Private health insurance.
If you are interested in the position responsibilities and you are confident with the required knowledge and skills, please send your application (CV and Cover Letter) by April 29, 2024, with subject line Customer Support Representative / your name and surname to: applicationmk@yageo.com
Only shortlisted candidates will be contacted.
The job applications will be kept in our database for one year.
