Vrabotuvanje.com - Customer Support Representative vacancy - Скопје - Vipper
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Customer Support Representative vacancy


Рок за пријавување:

  • Vipper
  • Адреса: WTC Schiphol Business & Conference Center, Schiphol Boulevard 127, 1118 BG Schiphol, the Netherlands

 We are the missing link between airline tickets and ground tickets. Vipper.com offers travelers a hassle-free travel experience by selling door to door tickets under one booking.  

 Are you patient and value high customer service? Then don’t hesitate and apply now! 

Customer Support Representative vacancy 

Job responsibilities: 
  • Maintaining a positive, emphatic, and professional attitude toward customers at all time
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and revolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications and requests
  • Keeping records of customers interactions, transactions, comments and complaints in our CRM
  • Communicating and coordinating with colleagues as necessary
  • Ensure customer satisfaction and provide professional customer support
  • Compile reports on overall customer satisfaction 
Customer Service Representative Requirements: 
  • Team player
  • Positive attitude
  • Good communicator
  • Willing to work in shifts
  • Comfortable using computers
  • Proven customer support experience
  • Familiar with CRM systems and practices
  • Strong phone contact handling skills and active listening
  • Ability to stay calm when customers are stressed or upset
  • Ability to multi-task, prioritize and manage time effectively
  • Masters English language, other European languages are a bonus 
Vipper.com offer you 
  • Competitive salary
  • Challenging Project
  • International work environment

    ​​If you are interested, please send your CV using the Fast Apply option
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