Vrabotuvanje.com - Account Executive - Скопје - FrontLogix
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  • FrontLogix

 

CUSTOMER EXPERIENCE REPRESENTATIVE (CXR)

Position: ACCOUNT EXECUTIVE

Location: Skopje Macedonia
Seniority: Mid-level
Employment type: Full-time 2 pm to 10 pm, Monday through Friday 
Job function/department: Operations
Reports to VP of Sales 
Website: www.frontlogix.com

About Front Logix Solutions:

Located in Santa Monica California USA and Skopje Macedonia, Front Logix is an emerging Business Process Outsourcing (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best human capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them make the most of their customer data, create new customer experiences, and optimize their business processes. By investing in better customer service, our clients find themselves with more satisfied customers who stay happy for longer periods of time all while reducing operational costs.

Position Summary:

We are currently seeking a well-qualified Account Executive (AE) who is highly motivated and skilled to develop and close new business.  Identify and qualify prospects and close new logos within an assigned geographic territory in the USA and EU markets and through both direct and indirect channel sales activities. Respond to inbound web leads, and work with new and established prospect lists to develop a sales pipeline to meet annual quota objectives. The position will require intimate knowledge of our Business Process Outsourcing (BPO) services and a strong commitment to customer success. 

This is a full-time position.  Work can be performed from our office or remotely from your home office after completing sales training. The position will require the candidate to work flexible/multi shifts to accommodate 8 am to 5 pm working hours for the US market, initially starting from 2 pm-10 pm, Monday through Friday.

Duties and Responsibilities (but not limited to): 

  • Demonstrated knowledge regarding Front Logix services selling and high-level understanding of contact center, and the business needs and issues they solve; able to clearly articulate service solutions and benefits that provide relevant value
  • Provides initial engagement with prospects using a strategic “consultative” and “trusted advisor” approach, asking probing questions that identify a customer’s business needs and gaps
  • Performs prospect account research, profiling industry verticals to identify opportunities
  • Ability to develop leads generated from Marketing activities
  • Ability to lead prospecting activities generating a qualified pipeline 
  • Meet or exceed monthly, quarterly, and annual new logo lead and sales objectives
  • Selling and closing multiple deals per month
  • Selling direct and through strategic partners
  • Effectively close business via remote sales campaigns
  • Be the front line of all customer presentations, proposals, and final agreement negotiations
  • Superior customer services skills with a focus on building customer loyalty, play a significant role in winning existing client renewals
  • Planning and Process Discipline – Complies fully with sales policies, processes, and procedures on a timely basis to achieve consistency, predictability, and accuracy:  Prospective customer analysis; Forecast accuracy; effective use of company's CRM system for 100% transparency of all activities; Pipeline build activities
  • Accountability for Results – Monitors, manages and achieves critical growth metrics; qualifying leads, quota achievement
  • Delivers results – Has a track record of making/exceeding quota 
  • Presentation and Communication skills – listen attentively and asks thoughtful questions

Required Qualifications / Experience / Knowledge (please do not apply unless you possess the skills listed below):

  • A minimum of 2 years of sales to SMB and Enterprise customers
  • Demonstrated technical aptitude and superior communication skills
  • Strong virtual (remote) selling experience (Inside Sales / Sales 2.0)
  • Solid organizational skills, and a proven track record of meeting business objectives
  • High degree of professionalism, with a confident, assertive style
  • Highly self-motivated and self-starter
  • Acute awareness as to what makes you successful
  • Relentless pursuit of excellence and success e.g. competitive personality
  • Trustworthy and ethical, energetic and empathetic
  • Critical thinking and problem-solving skills
  • Ability to work in a deadline-driven, fast-paced environment while maintaining a high level of quality
  • Ability to demonstrate a high degree of flexibility, easily adapting to changing priorities
  • Ability to pass a background check may also be required.
  • Occasional travel is required
  • Very good command of the English language (spoken and written), and excellent typing skills
  • Proficient with Google Office Suite

A competitive compensation package is offered based on qualifications:

  • Private health insurance
  • Vacation and paid holidays
  • Wellbeing program - Sport Master
  • Free beverages and snacks
  • Social events / team buildings
  • Diverse and inclusive environment 
  • Location: Skopje, Macedonia 
  • Compensation: Based on experience

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