Vrabotuvanje.com - IT Application Jira/Salesforce Administrator - Скопје - ОНЕ КОНТАКТ
Испрати на пријател

IT Application Jira/Salesforce Administrator


Рок за пријавување:


IT Application Jira/Salesforce Administrator

The successful candidate will act as a technical consultant and subject matter expert throughout the lifecycle of all assigned applications. He/She will respond to both critical and routine application support requests, and interfaces with software vendors, organizations staff, and consultants for development and support.


  • Maintain Customer Care Case Management system and other core systems for Customer Care
  • Acts as Subject Matter Expert for assigned applications
  • Updates and maintains application configurations, including user security, as need to meet business requirements
  • Consults directly with Customer Care users to assess their needs and then creates and implements strategies to improve either the business or application
  • Creates reports in the assigned systems as requested
  • Acts as the system administrator for the systems ensuring accurate use of fields and data
  • Documentation of configuration and field usage of the supported systems
  • Create technical documentation for internal department training
  • Coordinates updates to the systems and tests updates prior to deployment
  • Monitors the Customer Peer to Peer platform to ensure discussions are answered and information provided in a timely fashion.
  • Works closely with Internal Technology, Sales Enablement, and Marketing

Candidate must have the following qualifications:

  • Previous Application Administration and Customer Support experience
  • Previous experience with deployment or maintaining a Help Desk or CRM solution
  • Familiarity with ITIL Service Management principles
  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Ability to stay organized
  • Ability to work and collaborative within a team
  • Effective communication skills
  • Strong interpersonal skills
  • Positive attitude


  • Bachelor’s degree in a technical discipline or equivalent experience with proven training in applications, network administration and/or computer programming. 
  • Minimum 5 years of related experience.
  • Experience with managing and migration of customer support application such as Salesforce to a new Customer Contact Tool (Fresh, Zendesk or Jira) 
  • Experience managing other internal applications such as Single-Sign-on
  • Experience in providing input and assistance in the configuration and deployment of new systems for Customer Care.

Working Hours:
2PM - 10PM CET (flexibilty required during upgrades or critical issues for on-call support)

Apply Now

Испрати на пријател Принтај


Просечната плата во категоријата
Маркетинг, ПР и Медиуми изнесува 28.527 MKD.

Дознај ја платата за посакуваната позиција според твоите квалификации!


Vrabotuvanje.com.mk користи колачиња (анг. cookies) за да ви овозможи подобро корисничко искуство. Со продолжување на прегледувањето на страницата се согласувате со употребата на колачиња. Повеќе за тоа можете да прочитате овде