Vrabotuvanje.com - Customer Support Representative – French - Скопје - ВИППЕР ТЕХНОЛОЏИ ДООЕЛ Скопје
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Customer Support Representative – French


Рок за пријавување:

  • Адреса: WTC Schiphol Business & Conference Center, Schiphol Boulevard 127, 1118 BG Schiphol, the Netherlands

Customer Support Representative – French

Vipper.com, an Amsterdam Travel Tech company with an office in Skopje is looking for an experienced customer support representative who masters the French language. 

Job responsibilities:

  • Maintaining a positive, emphatic, and professional attitude toward customers at all time • Responding promptly to customer inquiries
  • Communicating with customers through various channels 
  • Acknowledging and revolving customer complaints 
  • Knowing our products inside and out so that you can answer questions 
  • Processing orders, forms, applications, and requests 
  • Keeping records of customers interactions, transactions, comments, and complaints in our CRM 
  • Communicating and coordinating with colleagues as necessary 
  • Ensure customer satisfaction and provide professional customer support 
  • Compile reports on overall customer satisfaction

Other requirements:

  • Team player 
  • Positive attitude 
  • Good communicator 
  • Willing to work in shifts 
  • Comfortable using computers 
  • Proven customer support experience 
  • Familiar with CRM systems and practices 
  • Strong phone contact handling skills and active listening 
  • Ability to stay calm when customers are stressed or upset 
  • Ability to multi-task, prioritize and manage time effectively 
  • Masters English & French language

​Please apply via Fast Apply button.

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