Remote French/English Customer Support
We are looking for a team member who is fluent in English/French to work with our customer support team and deliver value to our customers. Punctuality, a Positive Attitude, Adherence to the schedule is a must for this position. Mon - Friday 3 PM - 11 PM
Fluency in English and French (Full-Time).
CV Should be in English
Monday - Friday 3 PM - 11 PM
Note: Should be Fluent in Both English and French Language
Reports to: Team Manager
Location: Skopje, Macedonia
One Contact Dooel - Data Processing Centre Opportunity
One Contact is a Telecommunication and Online Data Processing centre supporting North American Clients. The Data Center uses the latest technology to efficiently answer calls, process orders, and transmit the details to our clients. As a keen, energetic, career-minded candidate you may be interested in applying. Customer Service representatives are front-line agents providing an exceptional level of service including greeting, processing orders, resolving issues, and providing information while focusing on One Contact customers' wants and needs.
We offer the following:
- Productive working environment
- Paid training
- Casual dress code
- Modern facilities and high technology devices and tools
- Attractive Salary Package
- Responding to all incoming calls in a positive manner.
- Provide information to customers and general inquires.
- Listen, analyze, and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner.
- Follow internal company guidelines in regards to call handling
- Complete customer applications and respond to customer emails/queries in a timely manner
- Meet or exceed monthly performance targets including data entry quality, attendance, and punctuality as well as call handle time.
- Excellent English and French – verbal and written communication skills
- Exceptional customer service skills.
- Positive, self-motivated attitude with high energy
- Ability to think, problem-solve, take action, and follow-through
- Must be flexible to work shifts as required (evenings, weekends, and holidays)
- A quiet room to work
- Upload of 10 MB and Download of more than 10 MB for Internet
- Windows 10
Subject line: SKPCSRFR
We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.