Vrabotuvanje.com - Customer Support Agent - Скопје - MiMa IT Limited UK
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Рок за пријавување:

  • MiMa IT Limited UK

International Company - MIMA IT Limited UK is announcing openings for the position of Customer Support Agent

Would you like to be a part of a work environment that fosters open-door communication, a friendly vibe, and a commitment to success and innovation? This is an excellent opportunity if you are willing to earn and develop yourself while working with a great team with great business etiquette.

We are looking forward to meet you as our next Customer Support Agent!



Responsibilities/ Requirements:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times;
  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Acknowledging and resolving customer complaints provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
  • Knowing our products inside and out so that you can answer questions;
  • Processing orders, forms, applications, and requests;
  • Keeping records of customer interactions, transactions, comments, and complaints.;
  • Communicating, coordinating and reporting any kind of technical issues with the related team;
  • Providing feedback on the efficiency of the customer service process;
  • Ensure customer satisfaction and provide professional customer support.



Skills and competencies:

  • High school diploma, general education degree, or equivalent;
  • At least 1-2 years of working experience as a customer support agent;
  • Ability to be patient with any type of customer;
  • Comfortable using computers;
  • Experience working with customer support applications;
  • Excellent knowledge of English Language (both: verbal and writing), any other foreign language is an advantage;


Company offers:

  • Competitive salary
  • Bonus
  • Friendly and positive working environment
  • Career development
  • Happy Hour & Team events

If you think this is the right company for you, send your CV (in English) via Fast Apply.

Indicate the proper vacancy name: “Customer Support Agent” in a subject line.

Apply now!
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